Email Server Online - Update 2/12/2010 8:00a
We were experiencing down time with
our Email server, but we are back online again. Emails from the
back-up Email Server should be forwarded to your regular inbox.
Should you wish to manually check for them the login information is
below:
Login name =
userid@ggroupcpas.com
Password = the four-digit-code we
use on our office door pin pads
Regular Email Server -
http://mail.ggroupcpas.com/exchange
Missing
Emails - Update 2/10/2010 10:30a
Many users have reported large losses
of external emails (messages sent from clients). ANS has
been contacted about this issue. However, I am not sure if
they are open due to the blizzard like conditions. I ask that
you spare us a little more patience as we may not be able to recover
these messages until later this week (if at all).
Thank you,
Teresa
Email System Restored - Update 2/9/2010 3:00p
I am happy to report that our Email
Server is back online. ANS has made a fresh back-up of the
servers so should this occur again there will be a much
quicker recovery. However, they do not foresee this occurring
again, which is music to my ears.
You can reach the web-based email at:
http://mail.ggroupcpas.com/exchange. Your username and
password (the ones you use to login to your computers) will get you
access. If you have problems with your user ID, please try 'GCALAN/userid"
as the login name (be sure to type your user id where it says
userid and do not quotes).
Please understand that some messages
may have not been recovered. The database was being backed up
when we lost power. This caused the database and some of its
information to become corrupt. ANS had to use an earlier tape
to recover the data, but they also had to delete the corrupted
files. Should you have missing messages, please contact
your clients and request they resend you the email.
Thanks for your understanding,
Teresa
System Wide Email Failure - Update 2/9/2010 9:30a
ANS has been working around the clock to repair, restore, and
reconfigure our Email Server. When we lost power, not only did
our Email database get corrupted, but we also lost our nightly
back-up from Friday night. So if you have access to the L:\
drive, back-up your files ASAP.
ANS has been able to recover the Email database and they are currently
cleaning the server with a defrag. The defrag could take
several hours to complete, but once it is finished ANS will complete
the repair and reinstall our Email Database. So, we might be
back online by the close of business today.
ANS is also fixing the external email issue with our Back-up
Email server. We can send and receive internally, but
can only send external. Apparently there is a
communication issue with our new email addresses, but ANS is
addressing it and should have fixed soon. In the meantime, I urge
everyone to login to the Back-up Email Server and start uploading
contacts to your mailbox. Another storm is on the way tonight
and there's no telling how our building will handle it.
Please see below notice for access
information to the Back-up Email Server.
Thanks,
Teresa
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System Wide Email Failure - Update 2/8/2010 5:30p
GGCPA Members it seems our Email Database was corrupted during a "dirty"
shutdown. When we lost power the server did not have a chance to
cleanly shutdown, so some files were corrupted. ANS is working
diligently to fix this issue, but reconstructing the database will take
time. In the meantime, please use our Back-up Email Server to send
and receive messages. You will not have access to old messages
until ANS fixes the database, but you will be able to communicate in
real time via Email using this server.
To gain access to the Back-up Email
Server, please visit:
http://mail2.ggroupcpas.com/iclient
Login name =
userid@ggroupcpas.com
Password = the four-digit-code we
use on our office door pin pads
Please note this Back-up Email server
works on only with our new email addresses (ggroupcpas.com).
Should anyone send something to your old address (@gcacpas.com) it will
not come through to your inbox. Furthermore, there is a tendency
for emails from our Back-up Server to be filtered as SPAM, so please
warn your clients to check their SPAM or JUNK folders for your messages.
I will continue to update this page
with information as I receive it.
Thanks and stay safe in the snow,
Teresa
System Wide Email Failure - Update 2/8/2010 12:30p
After rebooting and running some
system tests, it has been discovered that our Email server is not
functioning properly. I have contacted ANS and they will be
looking into the matter ASAP. Currently, all users have access to
the L:\ drive, so working on files won't be delayed. However,
email communication will be down until ANS and I can troubleshoot and
solve the issue.
Thanks,
Teresa
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